Shipping and Returns

In addition you are advised to read, if you haven't already done so, sections below:

• FAQ
• Website Owner
• General Terms and Conditions of Use
• General Terms and Conditions of Sale
• Privacy Policy

For any other legal information, go to the sections: General Terms and Conditions of Use, General Terms and Conditions of Sale and Privacy Policy

Stock permitting, all orders are usually dispatched next working day after receiving the payment. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

We use two carriers for our international deliveries: Lex system and Regular mail service.

Shipping prices vary by destination country. Shipping prices will be automatically calculated and the best shipping method will be offered according to your shipping address during the checkout process steps and you will see the shipping price before confirming the order. Your order will be delivered either by the Lex system or Regular mail service.

Currently we offer shipping to the countries listed below:
Argentina, Australia, Austria, Belgum, Brasil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fareo Islands, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxenbourg, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States.

We are happy to offer you regular mail shipping method (operated by Lithuanian postal service in Lithuania’s territory and by your local postal service in your country). Regular mail deliveries usually take up 9-12 business days. There might be some delays during holidays and there is no tracking service offered.

Shipping prices vary by destination country. Shipping prices will be automatically calculated during the checkout process steps and you will see the shipping price before confirming the order.

We also offer you worldwide express courier service by Lex system. Their real-time tracking service is excellent and extremely accurate. At all times, you are kept well informed by both Contraforma and Lex system as to the status of your order, and if there is ever a question or doubt, just drop us an email and we'll follow up for you. Good communication with our customers is the cornerstone of our philosophy.

Lex system shipping prices vary by destination country and shipping method. Prices will be automatically calculated during the checkout process steps and you will see the shipping price before confirming the order.

Keep in mind that your order may be subject to import duties, which are levied once your package reaches your country. Contraforma ships your package DDU, "duties and taxes unpaid", and does not collect your local duties and cannot accurately predict what your particular charges may be. If you do incur these additional charges, they must be paid by you in order for your package to clear customs. In most cases, these charges are paid directly to the customs officer at your local post office. For more information regarding your country's custom policies, please contact your local customs office. Reason for export is Sale. Origin of goods is the European Union.

Customer satisfaction is extremely important to us. We want you to enjoy our products! If you are not satisfied with your purchase please contact us immediately, and we will try to resolve any problem to your satisfaction. Please email us with any concerns at info@contraforma.com.

Refunds: In the unlikely event you wish to return product(s) purchased from Contraforma, we will refund item costs, but you will be responsible for packaging and shipping costs as well as examination fee. You must follow the return procedures listed below. NOTE: personalized items cannot be exchanged or returned for refund, except defective products.

The return policy is as follows:

• You are entitled to cancel the contract with Contraforma, without any penalty within seven (7) days of receipt of the products purchased on Contraforma.com if the products are returned for reasons that may be due to Contraforma, as in the case where the products have manufacturing defects or they have been erroneously delivered.
• The client must contact Contraforma via email to info@contraforma.com and announce the order number and product(s) which is (or are) to be returned, specifying the reason of the return. The client must await email notification from Contraforma that the pending return has been acknowledged and is expected.
• The products must be in new condition upon return. They are to arrive in the original packaging as originally packed.
• The products must be returned using a reliable postage company. Client is responsible for lost and/or damaged products. To avoid being responsible for any loss or damage that occurs during transit, please return the items using an insured delivery service that covers the full cost of the items. Insurance is optional and paid by client.
• The return postage is to be paid by the client. Except the cases when client received the products from Contraforma that had manufacturing defects or they have been erroneously delivered.
• Contraforma shall receive the returned product(s) within 30 days.
• The products shall then be inspected by Contraforma.
• The funds which were paid to Contraforma by the client for the product(s) (excluding shipping) shall be reimbursed to the client within one month by Contraforma, minus a 10% restocking / examination fee.
• In the event your return will not comply with the terms and conditions set out in paragraph 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Contraforma; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Contraforma. On the contrary, Contraforma shall be entitled to keep the products and withhold the sums already received.

After notification from Contraforma that the pending return has been acknowledged and is expected, all returns have to be shipped to the following address:

Head office:
Contra Design House UAB
T.Sevcenkos str. 16a/ Vytenio str. 14 , Vilnius
LT-11103, Lithuania (European Union)

Exchanges: we do not offer exchanges.

Order Discrepancies: Please contact us within seven (7) days of receipt of the shipment if there is a discrepancy in your order. Email us at info@contraforma.com with your name, address, order number and description of the discrepancy. We will contact you with a return merchandise authorization (RMA) number, which we ask that you mark on the outside of the return package. Please return the items using an insured delivery service that covers the full cost of the items. We will reimburse you for the shipment and insurance costs and will do our best to resolve the discrepancy as quickly as possible.

Cancellation: Please contact us at info@contraforma.com right away if you decide to cancel an order. If we receive your email after an order has been shipped, then please follow the procedures described in the return policy above.

Personalized Items: Please note that personalized items cannot be returned for refund. Please double-check if the information is correct when you place the order.

After Contraforma has received returned products and checked the conformity of the products with requirements mentioned above, you will receive a notice of acceptance of the returned products by e-mail. Whatever the form of payment used by you (PayPal, credit/debit card), the refund procedure will start within 30 days from when Contraforma learned of your decision to exercise your right to return the purchased products and once Contraforma has checked that the return was carried out in compliance with the above conditions.

In the case of gifts, the refund of the sums paid for purchases will be made to the individual who originally purchased the item.