Privacy Policy

In addition you are advised to read, if you haven't already done so, sections below:

• FAQ
• Website Owner
• General Terms and Conditions of Use
• General Terms and Conditions of Sale
• Shipping and Returns

Welcome to our web site! Please read our Privacy Policy carefully.

This Privacy Policy applies when you visit or surf our web site without purchasing any product, when you register with Contraforma.com, and when you use our services for purchasing products.

If you haven't already done so, please also read the General Terms and Conditions of Use of Contraforma.com containing relevant information on privacy and on the security systems used by the web site.

This web site is managed and maintained by Contraforma company. Contra Design House UAB is registered with the Companies' Register of Lithuania, code of the enterprise 302534529, VAT number: LT100005641319, registered office in Lithuania is located at T.Ševčenkos str. 16a/ Vytenio str. 14, Vilnius, LT-11103, Lithuania.

If you need any assistance, go to our FAQ Area, where you will find information on orders, shipping, on refunds and returning products purchased on Contraforma.com, tips and other general information on the services provided by Contraforma.com. Remember that you can always contact Contraforma by e-mail: info@contraforma.com. Contraforma is the direct seller of items on this web site.

For any other legal information, go to the sections: General Terms and Conditions of Use, General Terms and Conditions of Sale and Shipping and Return Policy.

Everyone has the right to protection of his/her personal data.

Contraforma respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data, that may directly or indirectly identify you personally, you will apply the principle of strict necessity.

For this reason, we have designed Contraforma.com in such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Contraforma to identify you a part from when it is strictly necessary or upon request of the competent public authorities or the police (as, for example, in case of traffic data or your IP address).

Contraforma determines the purposes and means for the processing your personal data, including security measures, as Contraforma controls Contraforma.com users' personal data.

This Privacy Policy provides you with all information needed to understand how we collect data which may identify Contraforma.com's users. For further information on our Privacy Policy, please contact us at our e-mail address info@contraforma.com.

Contraforma controls the use of Contraforma.com users' personal data; Contraforma autonomously determines the purposes and means of use, including security measures, for the protection of personal data.

For organizational and operational purposes only, we have appointed certain entities that will also process personal data belonging to Contraforma.com's users, such purposes which are strictly connected to the performance of services on Contraforma.com, including the sale of products.

The above mentioned processors have been chosen by Contraforma because of their experience in processing personal data and they provide sufficient guarantees in respect of compliance with data processing law (including the technical security measures governing the processing to be carried out). In processing the personal data of Contraforma.com's users, the processors shall act only on instructions from Contraforma. We regularly ensure that our processors comply with our instructions and that they provide sufficient guarantees on their full compliance with the provisions on personal data processing.

The processors of your personal data are:

• Shipping company, for purposes relevant to shipping, delivering and returning products purchased on Contraforma.com;
• Siteground for purposes relevant to the housing of Contraforma servers;
• PayPal and MoneyBookers for purposes relevant to accepting payments;

Write to info@contraforma.com in order to receive an up-to-date list of data processors.

Your personal data is collected and processed by Contraforma for purposes which are strictly connected to the use of the web site, its services and to the purchase of products on the web site. However, your personal data may also be used for other processing operations within the limits of such purposes.

In particular, your personal data shall be processed for the following purposes:

• when you register with our website we collect your personal data (for example, your personal details, user ID and password, e-mail address, telephone number) through the relevant registration form (Contraforma) and we process the data in order to provide you with your requested services in reserved access areas of Contraforma.com and in order to send you our Contraforma Newsletter, when specifically requested;
• when you require Customer Care services, we collect and process your personal data (for example, your user ID and password) for purposes strictly necessary to provide you with customer care services relevant to Contraforma.com services and to assist in the purchasing of products on Contraforma.com;
• when you are executing purchasing procedures for products sold on Contraforma.com, we collect and process your personal data (such as, for example, personal details, e-mail address, address, telephone number) on your order form only for the purpose of selling the products ordered by you;
• when you require technical assistance, we collect your personal data in order to provide you with information on net-surfing, Internet browsing or viewing and downloading web pages;

Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, when, for example, the processing of your personal data is required in order to prevent fraud against Contraforma.com. Your personal data shall be stored in a way which allows Contraforma to identify you for the period that is strictly necessary for the purposes for which the data was collected and subsequently processed and, in any case, in accordance with applicable law.

Please report any modification or amendment of your personal data to info@contraforma.com in order to ensure that your personal data is always accurate and kept up-to-date and however adequate and not exceeding the purposes for which your personal data was collected and/or processed.

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.

Your personal data may only be disclosed to third parties when it is necessary in order to process an order. For example, your personal data is disclosed to PAYPAL and MoneyBookers for the performance of electronic distance payment services, through credit/debit card, when you purchase a product on Contraforma.com. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Contraforma needs to prevent fraud on Contraforma.com (anti-fraud services). Data processors will also have access to your personal data, as stated in paragraph 2, for the specific purposes stated in the same paragraph. In all the above circumstances, your consent for data processing is not required.

We wish to inform you that Contraforma shall process its users' personal data for purposes that are strictly connected to the supply of services on Contraforma.com, execution of contracts related to the sale and purchase of products on Contraforma.com and, after receiving your consent, in order to send to you information on new commercial initiatives which are strictly connected to the web site's activities and services.

Contraforma shall process your personal data for direct marketing purposes, also by e-mail, only after receiving your consent.

Contraforma may have access to third parties' personal data which was directly disclosed by its users to Contraforma, for example when a user bought a product to be sent to a friend, when the user paying the purchase price of a product is different from the recipient of such product, or when a user wishes to recommend to a friend a service of Contraforma.com or the sale of a particular product.

In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to Contraforma and make sure you informed such individuals about this Privacy Policy, since you will be the only person liable in connection with the disclosure of information and data relevant to such third parties (and with any other incompatible and unlawful use) if they have not provided you with their consent. We inform you that the consent of such third party individuals is not required if personal data belonging to the above individuals has been disclosed to Contraforma for the execution of a sale and purchase contract with Contraforma, on their exclusive behalf.

Your personal data supplied to Contraforma (in particular, your personal details, your e-mail address, your address, your telephone number), are necessary for the processing of your order for the purchase of products on Contraforma.com, to supply other services provided on the web site upon your request, or when your personal data needed to carry out obligations arising out of applicable laws or regulations.

The refusal to provide Contraforma with some of your personal data necessary for performing the above purposes, may consequently prevent Contraforma from processing your order for the purchase of products sold on Contraforma.com or from supplying other services provided on Contraforma.com, as for example Customer Care services, to send the Contraforma Newsletter, to recommend a product to a friend or to carry out the obligations arising out of laws and other regulations. Failing to provide data may imply, in some cases, a legitimate and justified reason for Contraforma's refusal to process your order for the purchase of products sold on Contraforma.com or to provide services on Contraforma.com.

Disclosure of further personal data to Contraforma, other than that required in order to fulfill legal or contractual obligations, or in order to provide the services required, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on Contraforma.com (as for example, in the event that we ask you the name of your favorite designer).

In some circumstances and if required, from time to time, we will duly inform you if personal data you are disclosing to Contraforma is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate font (*), the information that is compulsory or data which is needed required in order to provide the required services on Contraforma.com and for the purchase of products on Contraforma.com. Failing to disclose optional personal data will not imply any obligation or disadvantage to our users.

Personal data will be disclosed to third party companies which provide, on behalf of Contraforma, specific services as Data Processors or to other recipients of personal data collected by Contraforma, which autonomously process your personal data only for the performance of a contract for the purchase of products on Contraforma.com (such as, for example, PAYPAL, MoneyBookers) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.

Personal data will not be disclosed to third parties or disseminated or transferred, without informing our users of such disclosure/dissemination/transfer and without their consent, when required by law.

When you are using Contraforma.com, some personal data might be collected automatically (through the so-called "cookies"), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this web site and of the products purchased through the provided services.

This information and data are collected directly and automatically by the web site as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on Contraforma.com for the needs and preferences of the web site's users.

In other circumstances, Contraforma directly collects personal data and information from its users when they register on-line with Contraforma.com or when they send purchase orders of products sold on the web site in order to finalize e-commerce transactions.

Contraforma reserves the right to eliminate all Contraforma accounts and their relevant information in the case of content that is illicit or damaging to Contraforma's image and/or of their products or third parties; data that promotes illegal or defamatory activities; pornographic content; content that induces violence or promotes racial, sexual, or religious discrimination.

Finally, we collect personal data of third parties interested in starting business relationships with Contraforma only for such purposes.

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of data processing, as provided in our Privacy Policy.

Nevertheless, Contraforma cannot guarantee that the security measures adopted for the protection of the web site and for data and information transmission on Contraforma.com will prevent or exclude any risk of unauthorized access or of loss of data. It is advisable that your computer is provided with software devices for the protection of network data transmission/receipt (such as updated antivirus systems), and that your Internet services provider has taken appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

Contraforma.com uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on Contraforma.com. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only Contraforma processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its web site for the needs and preferences of its users.

We have provided cookies in connection to functions such as browsing the catalogue, purchasing products on-line and supplying "Contraforma" services.

As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic procedures of collection of data and the use of cookies are necessary for the use of the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, Contraforma cannot ensure that all web pages of Contraforma.com will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the on-line purchasing processes.

Contraforma processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications which do not fall within the services provided by Contraforma , also via e-mail, upon the user's request (such as, for example, the transmission of the Contraforma Newsletter).

Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

We wish to inform you that law provides that your consent is not necessary and that Contraforma may process your personal data without your consent when such processing is necessary for compliance with a legal obligation to which Contraforma is subject; or such processing is necessary for processing an order with its users (such as, for example, if you purchased products on Contraforma.com or if you asked to use specific services through our web site).

In any case, we wish to inform you that Contraforma ensures its users that, even when prior consent is not necessary, users may exercise, at any time, their right not to receive future communications connected to particular services upon request, such as for example the Contraforma Newsletter.

You are entitled to obtain, at any time, confirmation from Contraforma as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.

Moreover, you are entitled to receive from Contraforma information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors and the names of subjects and categories of subjects to whom your personal data may be disclosed or who may access your personal data like, for example, the names of data processors. You can easily find all of the above information in our Privacy Policy.

Contraforma.com contains links to other web sites which may have no connection with Contraforma.com or with Contraforma.

Contraforma does not control or monitor such web sites or their web content. Contraforma shall not be held liable for the web content of such sites and for the rules adopted by them in respect of your privacy and the processing of your personal data while you are visiting those web sites. Please, pay attention when you connect to these web sites through the links provided on Contraforma.com and read their terms and conditions of use and their privacy policy carefully. Contraforma.com's Privacy Policy does not apply to the web sites managed by third parties.

Contraforma.com provides links to other web sites exclusively to help its users in their searches and net-surfing activities and to allow links to other web sites on the Internet. When Contraforma provides links to other web sites, Contraforma does not recommend the use of these web sites and does not provide any guarantees to their web content or to the services and products supplied and sold by these web sites to Internet users.

If you wish to receive further information on how Contraforma processes your personal data, please send an e-mail to the following e-mail address info@contraforma.com.

This Privacy Policy is governed by Lithuanian law.

Contraforma may amend or simply update all or part of Contraforma.com's Privacy Policy, in consideration of amendments to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of Contraforma.com Privacy Policy shall be notified to our users on Contraforma.com's homepage as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the web site in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Contraforma Privacy Policy.